



Terms & Conditions
We ship to all Gulf Cooperation Council (GCC) countries, including:
Kuwait
Saudi Arabia
United Arab Emirates
Qatar
Bahrain
Oman
Orders are processed within 1–3 business days.
Shipping times vary depending on the destination country and courier service, typically ranging from 3–7 business days.
Delays may occur due to customs clearance procedures or circumstances beyond our control.
Shipping fees are calculated at checkout.
Additional charges may apply for remote areas or incomplete/incorrect addresses.
Some countries may impose customs duties or import taxes.
The customer is responsible for paying any customs duties or taxes required by the destination country.
Al Nour Lenses is not responsible for delays caused by customs clearance.
Customers are responsible for providing a complete and accurate shipping address.
Re-shipping fees may apply in case of incorrect address details.
Contact lenses cannot be returned or exchanged once opened for hygiene and safety reasons.
If a damaged item is received, customers must contact us within 24 hours of delivery with clear photos attached.
If a shipment is refused, the customer will be responsible for both forward and return shipping fees, as well as any additional charges.
The company is not responsible for misuse or failure to follow proper lens care instructions.
Customers are advised to consult a specialist before using prescription lenses.